Production & maintenance

What are the production preparation times for an order?

Production times for an order can vary from 3 to 4 weeks from the date of the order.
This delay is justified on the one hand by the quality of our bags. Indeed, these are made from the best materials and the most sophisticated manufacturing techniques to guarantee exceptional quality. It can take time to ensure that every stage of production is done perfectly to create a finished product that meets the highest quality standards.
On the other hand, we value the uniqueness of each of our pieces and it is for this reason that the manufacture of these can take longer than automated production methods.

My item has a defect, what should I do?

We invite you to contact us, at, so that we can find the best solution to your problem. Please attach to your email:

Proof and date of purchase/order number

Photos of the item as a whole

A photo of the problem

A description of the problem encountered

Do you offer a cleaning service?

Viral does not offer cleaning and alteration services. It is also not possible to modify the style or characteristics of its products.

How do I maintain my bag?

You will find all our maintenance advice on our Eshop in the "Details" section of our product sheets.