The production lead time for an order can vary from 3 to 4 weeks from the order date. They are made using the finest materials and the most sophisticated manufacturing techniques to guarantee exceptional quality. On the other hand, we value the uniqueness of each of our pieces, which is why it can take longer than automated production methods.

We invite you to contact us, at contact@luxviral.com, so that we can find the best solution to your problem. Please attach to your email:

Proof and date of purchase/order number

Photos of the item as a whole

A photo of the problem

A description of the problem encountered

Viral does not offer a cleaning or alteration service. Nor is it possible to modify the style or features of its products.

You'll find all our care tips on our Eshop in the “Details” section of our product sheets.