Terms and conditions


The purchase of products offered on luxeviral.com is subject to these general conditions of sale of the site luxeviral.com ( "general conditions of sale" ).
Orders placed on the luxeviral.com site are reserved for individuals and companies "end buyers" other than for their resale. The resale or distribution of VIRAL products purchased on luxeviral.com is strictly prohibited.
VIRAL may at any time update these general conditions of sale.
You can read the current version of the general conditions of sale at any time by clicking on the "contact us" link .
In addition, each time you place an order on the luxeviral.com site, you will be asked to confirm your acceptance of these general conditions of sale in force on the date of placing your order.

Article 1 - The products

The essential characteristics of the Products are presented on the luxeviral.com Site in each of the Product sheets . The customer is fully informed that the images, photos and colors of the items offered for sale may however not correspond to the actual colors under the effect of the Internet browser of the screen used.
The products for sale on the Site are available within the limits of available stocks.
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Errors or modifications may exceptionally exist, particularly in the case of simultaneous orders for the same product by several customers.
In the event of product unavailability after placing your order, we will notify you by email or telephone as soon as possible, offering you either to order another item presented on the luxeviral.com site as a replacement, or to cancel your order.
If you choose to cancel your order, you will be immediately reimbursed for the sums already paid, by crediting the bank account corresponding to the credit card used for payment.
VIRAL does not incur any responsibility in the event of out of stock or unavailability of products.
VIRAL reserves the right to change the items offered on the luxeviral.com site at any time and without notice.

Article 2 - The price

The prices of VIRAL products are indicated in euros, all taxes included. The amount of your order includes delivery costs depending on the option chosen.
VIRAL reserves the right to modify the prices of the products offered on the luxeviral.com site at any time and without notice. The products are invoiced on the basis of the prices displayed on the luxeviral.com site at the time of placing your order, subject to the availability of the products ordered at that moment.

Article 3 - The order

The luxeviral.com site allows you to order from the VIRAL company a selection of VIRAL brand products immediately online via the Internet for delivery to the countries mentioned in the delivery list.
For any exceptional order or request on an order already made, please contact our customer service by email ( contact @luxeviral.com).

Registration :

During of all command , he YOU East asked of create A account YOU allowing of see your data pre - seizures And of benefit of offers _ promotional . YOU must For that fill A form information _ _ personal with there more total honesty And YOU YOU see In the duty _ of put To day these information of the that necessary .
YOU must also choose a address e - mail And A word of pass Who YOU will be requested To each time that YOU wish there access . Your information personal are Thus protected by A word of pass of way To This that you , and YOU alone , there have access .
There Company VIRAL YOU recommended of born THE disclose To person .
YOU must YOU disconnect of your profile And close there window of your Navigator To the outcome _ of each session of work , so of limit access _ _ To your information personal . YOU are THE only responsible of there privacy of her word of pass .
In accordance To there law of 6 January 1978 , the Customer has of one _ right of access _ to data nominative THE re that he _ will be able exercise by writing with of Service Customer To the address _ contact@luxviral.com _ And this , without harm of right of which he has by elsewhere of oppose _ _ For just pattern At treatment of these data .

Finalization of command :

AT All time , you can :
Add of the products VIRAL To your selection in clicking on " continue your purchases ",
Consult THE products VIRAL selected , in clicking on " my basket ",
Edit your selection in clicking on " delete " or in adjusting THE quantities according THE case .
For each product selected on THE site luxeviral . com , a page summary will be displayed automatically , resuming there photo of the article , its _ colors And references , the quantity chosen , his price unitary And THE price total of your command . YOU must GOOD check the accuracy _ of your selection Before of confirm your command .
Whether all THE efforts are facts For ensure that there color And THE pattern of the products VIRAL of which THE Pictures are displayed on THE site luxeviral . com be faithful to products originals , _ variations can intervene , especially in raison of the restrictions techniques of rendered of the colors on your equipment computers .
By therefore , VIRAL born can be held For responsible errors _ _ Or inaccuracies _ _ of the photographs Or of the representations graphics of the products VIRAL appearing on THE site luxeviral . com . In case of issues on THE products , you can naturally take contact with OUR service customers .
All order by Internet Assumed that YOU provide At moment of said order of the information accurate And complete . THE information requested will wear on : title , surname , first name , telephone , address email , addresses of billing And of delivery .
AT there END of process of order , you are guest To to click on THE " finish " button my command " . clicking on THE " finish " button my command ", it YOU East asked to accept _ the whole _ of the present terms general of sale And of use _ And of there policy of privacy of site luxeviral . com .
A time finished , your order East transmitted To VIRAL For treatment . VIRAL to reserve THE right of born not accept a order of one _ customer with which She East in dispute For a order earlier , or VIRAL estimated reasonably that This customer To violated THE present terms general Or that he _ is _ _ engaged In a activity fraudulent , or For All other pattern legitimate .
A summary of your order YOU will be address by mail electronic . The accused _ of reception will do figure there description of the products Viral selected , the quantity , the price Thus that THE Rising of the costs of harbour .
THE data recorded by THE site luxeviral . com constitute there evidence of the whole _ of the transactions past between VIRAL And his customers . In case of conflict VIRAL And one _ _ of his clients on a transaction carried out on THE site internet , the data recorded by Viral are considered as evidence irrefutable of content of there transaction .
In application of the article _ l . 134 - 2 of coded of there consumption , when a _ order door on A Rising equal Or superior To 120 euros , VIRAL canned the writing _ Who notice THE CONTRACT concluded between Viral And A customer by way electronic during A time limit fluent To count of there conclusion of CONTRACT until _ _ there date of delivery of GOOD And during a duration of ten years To count of this one ( in _ compliance with THE decree 2005 137 of 16 FEBRUARY 2005 ).
You then have access to this document at any time, upon request made to contact@luxeviral.com, and proof of your identity.

Article 4 - Retention of title

The products ordered remain the property of VIRAL until full payment has been received by VIRAL .
On the other hand, you assume the risks ( in particular of loss , of flight Or of deterioration ) concerning the products delivered and this on the actual date of delivery.

Article 5 - Payment methods _

Any order placed on the luxeviral.com site must be paid for immediately when placing your order. We accept payment by credit card.
All orders are payable in euros. The bank cards accepted are: MasterCard ® and Visa ® and American Express® . The dispatch of your order takes place only after verification of your method of payment and receipt of the authorization to debit your card.
The debit of your bank card or your credit card only occurs when your order is dispatched. In case of unavailability of certain items ordered (see availability), only the price and transport costs relating to the available products will be debited.

Article 6 - Deliveries

Delivery zone

Products purchased on the luxeviral.com site can only be delivered to the countries listed on the list of zones on the luxeviral.com site (my country).
It is not possible to place an order for any delivery address located outside these territories. For reasons, in particular security, VIRAL will not process any order for which a post office box or a cedex address is provided.
The products are shipped to the delivery address that you indicated during the ordering process.

Transportation costs _

You are asked to choose the shipping method you prefer as part of the checkout process:
· Colissimo or Chronopost for delivery in metropolitan France and Corsica.
· Chronopost or DHL for delivery in Europe
· DHL for delivery in the International area
Shipping costs are calculated based on the products in your order, the delivery service and the delivery country you choose.
For residents outside the European Union , customs fees related to the shipment of the order are your responsibility.
For reasons, in particular security, VIRAL will not process any order for which a poste restante, a post office box or a cedex address is provided.

Delivery time _

During the ordering process, we indicate the possible delivery times and formulas for the products purchased and the country of delivery chosen.

Delivery issues

Any defect or delay in delivery exceeding eight (8) working days must be reported to our customer service as soon as possible. Any complaint formulated beyond thirty (30) calendar days after the date of validation of your order cannot be taken into account.
You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reservations accompanied by your signature, any anomalies observed (open package, damaged product, etc.).
You must then contact customer service by email or telephone.
In the event of non-compliance of the products purchased or if they do not give you satisfaction, you can return them or request an exchange or a refund under the conditions provided.

Article 7 - Returns - exchanges - refunds

Return and exchange conditions

You have the option of returning any product ordered on the luxeviral.com website for an exchange request within fourteen ( 14 ) calendar days of the date of delivery, under the following conditions:
The products must be returned accompanied by their purchase invoice, or a copy in the event of a partial return, in their original condition and packaging, to the following address, by colissimo with signature:
Transport costs are your responsibility. The transport costs incurred by the return of the products are only reimbursed to you if this return is justified by the non-compliance of the products delivered ( error of reference , product damaged , etc. ).
VIRAL will not be responsible in the event of loss, sending to the wrong address or delay in delivery of a product that you wish to return to the luxeviral.com site, insofar as the risks of the transport that you choose and that you initiate rest on you alone.
Upon receipt of the return, a quality control will be carried out before validating the refund or exchange. VIRAL has full discretion to decide if the products are in their original state when they are returned to luxeviral.com.

Reimbursement deadline

Your return package will be processed within 3 to 15 working days after receipt. These deadlines can be extended during sales, private sales and during the month of August. The amount is refunded to the bank account of the card used to pay for the order. The processing of the return package will be confirmed to you by e-mail. From this confirmation message, the refund will be effective within 5 to 10 working days.
For the full return of an order, the shipping costs will be refunded.
The amount refunded corresponds to the amount of products returned with label and in perfect condition. If you have benefited from a reduction code during its order, it will not be credited following its return.

Refusal of return

Your return request may be refused in two cases:
· If the return period is exceeded. In this case, VIRAL reserves the right to replace the refund request by creating a coupon for the amount of the returned items.
· If the Customer's item does not correspond to the return conditions detailed above on this page. Each product is examined upon receipt. If your article has a defect, VIRAL invites you to indicate it to contact @luxeviral.com

Article 8 - Legal warranty against hidden defects

The products sold on the luxeviral.com site are subject to the conditions of legal guarantees provided for by articles l 211-4 , l 211-5 and l 211-12 of the consumer code as well as by articles 1641 and 1648 of the civil code. :
Article 1641 civil code the seller is bound by the guarantee on account of the hidden defects of the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid less for them, if he had known them.
Article 1648 of the civil code
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for by article 1642-1 , the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be released from apparent defects.
Article l211-4 of the consumer code
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Article l211-5 of the consumer code to comply with the contract, the goods must :
1 ° be specific to the use usually expected of a similar item and, where applicable:
· Correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
· Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling ;
2 ° or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. Article l211-12 of the consumer code.
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 9 - Responsibility of VIRAL

Limitation of Liability

Under no circumstances can VIRAL be held liable for any indirect, incidental, special or incidental damage, and in particular, without limitation, operating loss , loss of profit or loss of opportunity resulting from the purchase of VIRAL products. on the luxeviral.com website.

Intellectual property right

All the elements (drawings, models, illustrations, images, soundtracks, texts, logos, brands, etc.) constituting the luxeviral.com site are the exclusive property of Sarl 111 VIRAL or its subsidiaries. You are prohibited from reproducing in whole or in part, by any process whatsoever (except as expressly provided herein), distributing, publishing, transmitting, modifying or selling all or part of the content of the luxeviral.com site, or to create derivative works from it.
The "VIRAL" trademark, the figurative trademark representing a needle, all other trademarks and logos related to VIRAL, registered or not, displayed on the luxeviral.com site, as well as the domain name "luxeviral.com" are and will remain the exclusive property of VIRAL. Any reproduction, distribution, transmission, modification or use of these trademarks without the express prior consent of VIRAL, for any reason whatsoever, is prohibited.
You are prohibited from removing any copyright , trademark or other proprietary rights notices from the luxeviral.com site or any content therein. You may make a single copy of the web pages published on the luxeviral.com site for your private, personal and non-commercial use, provided that any copy of these web pages retains all "copyright" notices and exclusive rights contained therein.

Law and Jurisdiction

These general conditions of sale are governed and interpreted in accordance with French law without taking into account the principles of conflict of laws. These general terms and conditions of sale do not preclude compliance by the luxeviral.com site with a provision of public order existing in the regulations of the country of the European Union from which the customer has ordered, provided that there is is also domiciled. These general conditions of sale are written in French.
In the event of a dispute, the French courts have exclusive jurisdiction and you acknowledge that you accept their exclusive jurisdiction. VIRAL reserves the right to seek and obtain injunctions or orders for the defense of its rights hereunder.

General conditions of use of the site luxeviral.com

The luxeviral.com site is administered by VIRAL, which publishes the luxeviral.com site and grants VIRAL the right to sell a selection of VIRAL products on the internet.
VIRAL is the French distribution subsidiary of VIRAL products whose head office is located at 31 rue charlot in paris 75003.
The use of the luxeviral.com site and the purchase of products offered on luxeviral.com are subject to these general conditions of use of the luxeviral.com site. When you use the luxeviral.com site, you are bound by these general conditions of use which you are required to respect.
Use of the luxeviral.com site also implies agreement to the luxeviral.com site's privacy policy ("privacy policy"); see "security and confidentiality".
VIRAL may at any time update these general conditions of use and the privacy policy. By continuing to use the luxeviral.com site after any changes, you agree to abide by the terms of use and acknowledge the privacy policy. You can read the version of the general conditions of use or the privacy policy in force at any time by clicking on the "CGV" link at the bottom of the home page .
The privacy policy of the luxeviral.com site governs the use of personal information that you agree to communicate to VIRAL on this site. VIRAL may modify its privacy policy at any time, as provided in this document.
The luxeviral.com site is not intended for minor children.


The luxeviral.com website may contain links to third-party sites not published or controlled by VIRAL . Such links are provided solely as a convenience; they cannot and should not be interpreted as an express or implicit endorsement of these sites, their content or any product or service offered there. You can only set up a link to the luxeviral.com website with the express written authorization of VIRAL .

No Warranty _

VIRAL cannot guarantee and affirm:
· That the luxeviral.com website is free of viruses, data crushing programs, Trojan horses or other destructive material;
· That the information contained in the luxeviral.com site is accurate, complete or up-to-date.
The luxeviral.com site may contain technical inaccuracies or other defects, VIAl does not guarantee the correction of these defects. The luxeviral.com website and the content of this site are presented "as is" and "as available" .
VIRAL expressly excludes any warranty of any kind, express or implied, and in particular, without this list being exhaustive, any implied warranties of compliance or appropriation of the luxeviral.com site or its content for usual use or for a specific use. , of their quality or of the absence of contravention of these to any provision.